[Owncloud] quality control / user forums

[Frank Karlitschek]

On 16.04.2013, at 11:34, Andre Schild <a.schild at aarboard.ch> wrote:

> Hello,
> 
> Am 16.04.2013 19:16, schrieb Jan-Christoph Borchardt:
>> We are about to improve the testing process so more people can participate in that and help us make ownCloud better in the alpha and beta phases. We always have a call for testing before but it’s difficult to get people to actually participate, so we need to make that easier.
>> 
>> Please keep in mind that we have to make ownCloud work with many different setups. We are not a hosted service where we control the server and the configuration. Honestly, lots of the issues are very specific and can be solved either by having someone on the forum look at it or by using a more common setup (basic LAMP stack for instance).
>> If we as devs would be on the forum and answer support requests all the time which oftentimes pertain to very specific setups, we wouldn’t have time developing ownCloud further.
>> 
>> As said before, we get tons of positive feedback as well, and that everything works without problems. Of course when people have problems then it’s voiced very prominently. Next step is to head on over to http://github.com/owncloud/core/issues, file an informative report and help us fix it.
>> 
>> And about the hostility: We have a code of conduct http://owncloud.org/about/community-code-of-conduct/
>> It should be self-evident that we all need to communicate like we want to be communicated with. I know this is difficult online more than when you talk to a person in private. But come on – if you only have an angry and probably hurting answer, then better not say anything.
> 
> Any chances to have PPA's for the beta/alpha releases of the client for Ubuntu ?
> 
> That way I would test it automatically.

In fact we are working on exactly that to make testing easier.
Just give us a few more days to set everything up.

Frank


> 
> André
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