Fwd: [Bugsquad] Something for the bugsquad :)

[Jekyll Wu]

On 2013年05月24日 17:55, Aaron J. Seigo wrote:
> If instead we look for people who might be motivated to do some meaningful
> triaging, things could improve.

I'm sorry, but I really don't think that would work (so easily) .

It is not that there were no such motivated contributors in the past. In 
fact, there were many .The problem is that (according to my personal 
experience and observation of other people's activity ) they sooner (the 
common case) or later(the rare case) get frustrated and lose the 
interest, faith and energy with dealing with plasma bugs. It is not 
necessarily that they give up with the whole bugs.kde.org. They might 
just give up with the plasma product and turn to help other products.

I would like raise the question: why the plasma product is so inclined 
to frustrate bug triagers ? My bold answer is : plasma developers expect 
contributors to do most work for them, while contributors see themselves 
as helpers instead of bug masters. And when those contributors later 
realize they care bug reports more seriously than the developers do, 
they just get frustrated, lose the confidence and stop helping the 
plasma product.

Myriam is a well known bug triager. She has tried hard to help the 
plasma product, then gave up. I once also tried hard, but now basically 
give up, too, except filling missing version information of crash 
reports for my personal interest. By the way, the plasma product has 
just became #1 in bugs.kde.org, which should have happened long time ago 
if without kdepope's ongoing work. I really respect kdepepo's patience, 
but I think it would be more beneficial if he puts more of his excellent 
knowledge and limited time onto other products.


So if you want to recruit more contributors to help the plasma product 
on bugs.kde.org, the only feasible way in my opinion is work hard on it 
by yourselves and prove to existing, potential and previous contributors 
that you care about bug reports more seriously than they do. Unless this 
culture and impression gets changed, I bet bugzilla contributors are 
destined to get frustrated and give up with the plasma product, no 
matter how many you manage to recruit .

Regards
Jekyll