[Owncloud] disappointed users

[christian]

I really don't agree. Many users don't want to spend too much time and there is no need for commitment to report a bug. Sure all users committing to OC are welcome and very helpful. But if you want more detailed reports you should make reporting bugs easier to get more information. I don't see the danger of spam here. At the moment I feel that you already lost information because people don't want to register at Github for this.


Regards
Christian


________________________________________
From: owncloud-bounces at kde.org on behalf of Daniel Molkentin
Sent: Friday, August 16, 2013 11:49 AM
To: owncloud at kde.org
Subject: Re: [Owncloud] disappointed users

On 08/16/2013 11:41 AM, Kari Koskinen wrote:
>>> So I don't see the point why people shouldn't report bugs there?
>> The point was posted by Thomas above. Additional its not easy
>> to track bugs in a forums. The github bugtracker is perfect for
>> this kind of bugtracking and reporting.
> Hmm, it seems to require user to create an account. Not everyone wants
> to create one more account for just a few bugs.
Reporting bugs requires commitment: developers will get back at you to
ask questions, because often the reported issues cannot be resolved. So
it's not about "just reporting a few bugs". Given that, I think the two
minutes that it takes to create an account pale in comparison of writing
the actual report and answering to follow ups. Note that whatever other
system we use (including the forums!) we require a login, since we would
otherwise drown in spam.

Cheers,
   Daniel


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