[Owncloud] disappointed users

[Jan-Christoph Borchardt]

Folks,


On Fri, Aug 16, 2013 at 10:45 AM, christian <mail at cbuntrock.de> wrote:
> one thing mentioned above is getting lost in this discussion: OwnCloud is now at Version 5(!) but still hast problems in CORE features. I don't know what you think, but most other Software is a lot more stable below Version 1. VLC was a long time below V1 but was a lot more stable. You should really think about this. OwnCloud has so many Sync-Problems (have you read the thread about slow sync when uploading many files?). Other things like broken features (have you read the thread about not working calendar in OC?). Again: I don't want to talk about reading stuff in the forums or not. I agree that the forums are not the right place. My point is the fact that OC is not stable now and you guys call it Version 5. That is the main problem. At the moment I do not recommend OC to friends or other people due to slow speed and too much bugs. So I really can understand all those dissappointed users: They download software and it is not stable. It is really annoying for users if they sp
>  end time on installing software and then find out it is not working well. It is better to read "be careful with your data, it is still beta". Most people will understand this and they won't become angry because of data loss. Also they will understand why things are slow sometime.


Well, we know there are problems of course. But we also get enought
reports of everything working perfectly. Of course not as many as the
problem reports because there’s nothing to say when everything is
fine.
Oftentimes issues are caused by strange server setups which we can not
feasibly test, or just a wrong server configuration. To detect and fix
that we need active help. Sorry, but complaining on the mailing list
mostly discourages and does not really help. Come over to Github, test
ownCloud regularly with your setup, write tests, whatever you can do
to help.



> Regarding the Bug Posting: It is also not that easy because it is hard to find the template. Users (as mentioned above) do not know github (and Admins are also users in this context because they are not developers). So you should ask yourself how to make it easier for them. This way you will get more bug posts and more information about your own software.


When you go to report an issue on
http://github.com/owncloud/core/issues/new, there is a notice directly
above the input for pointing you to the contribution guidelines and
issue template. Just the other weekend I went through a whole bunch of
old issues which were completely useless to us because the people were
»just quickly reporting an issue« and had no additional info on how to
reproduce and never returned.

As for the »it’s difficult to register an account on Github« – it’s
the same for the forum … if you really care about helping us fix
issues in ownCloud then register on Github and report issues there
properly, end of story.

As Daniel said, reporting issues requires commitment too, so we can
solve it _together_. It’s not just about letting us know there’s an
issue, but also about helping us solve it.


Thank you! :)