[Owncloud] disappointed users

[Matthias]

I was in the same situation. I tried to report a bug so i decided to 
post it in the forum. There is no hint that bugs should not be reportet 
there and a forum is a great place for doing it. There is even a forum 
"Discuss possible bugs & feature requests (You found a bug or you're 
missing a major feature? Just ask and discuss)": 
http://forum.owncloud.org/index.php

I haven't heard of github before and have no idea how it works. It might 
be a good place for developer but normal users will avoid it. Björn send 
me the link to the template, otherwise I would have never heard of it.

But everyone knows how to post topics in a forum and there can also be a 
static thread about "how to report bugs". So I don't see the point why 
people shouldn't report bugs there?

If somebody just posts "i have the same problem".. this is a thing to 
ignore..

kindly
Matthias



======= Original message from =======
 > From: Chris <fisch.666 at gmx.de>
 > To : owncloud at kde.org
 > Sent: 15.08.2013 15:46:25


> i think thats a huge problem at the moment:
>
> Often a user with a problem:
>
> 1. Creates an issue over at github completely ignoring
> the guidelines for contributing and/or the issue template
> 2. Posting just an "i have the same problem" and don't
> provide more infos or any needed infos at all
> 3. Thinks the community forums are the place to
> report bugs or to reach the developers
>
> I've seen many users posting their issues at the
> community forums but never answered on a
> request for more informations / logfiles or on
> the request to post their issue at the bugtracker.