[Owncloud] disappointed users

[Thomas Müller]

Am Donnerstag, dem 15.08.2013 um 15:46 schrieb Chris:
> Hi,
> 
> > On the other people with problems should help the
> > developers with good and detailed bug reports and
> > logfiles and description how to reproduce it.
> 
> i think thats a huge problem at the moment:
> 
> Often a user with a problem:
> 
> 1. Creates an issue over at github completely ignoring
> the guidelines for contributing and/or the issue template
> 2. Posting just an "i have the same problem" and don't
> provide more infos or any needed infos at all
> 3. Thinks the community forums are the place to
> report bugs or to reach the developers
> 
> I've seen many users posting their issues at the
> community forums but never answered on a 
> request for more informations / logfiles or on
> the request to post their issue at the bugtracker.
> 

In this case the forum moderators need to be more restrict and tell the users to
open issues on the bug tracker.

The forum is no bug reporting area - we developers generally speaking don't follow the forum.
(Just in case somebody is asking why: look at github - we have already plenty of jobs to do ;-) )

In addition I noticed that issues are actually transferred to github from the forum.
Bug thanks for this to RealRancor!


Thomas

> 
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