[Owncloud] Suggestion: general help framework

[Thomas Müller]

Am Dienstag, dem 11.09.2012 um 7:22 schrieb Michael Gapczynski:
> I like the idea Christian. We could also use some improvements on the documentation on the website. For the welcome page, could we show a nice overlay for a new user with a short guide. How to upload files, share a file, moving files, setup webdav client, etc. Rather than the user stumbling around. This content could probably be the same as the help section.
> 
> @Thomas
> Some of those topics including this one could easily be discussed further in IRC or by email. This way there can be a basic plan in place, which allows for more time focused on actual implementation at the meeting. I believe this is what Frank is getting at.
>

Just to avoid misunderstandings:
- I never said I dislike the idea
- For sure we need user documentation
- I never stated that you shall stop discussions on IRC/ML

All I wanted to say is that we have some related topics in this area and I see overlapping requirements.
Before we introduce yet another system I suggest to consolidate the current situation.

Take care,

Tom 

> 
> Michael
> 
> Thomas Müller <thomas.mueller at tmit.eu> wrote:
> 
> >
> >Am Montag, dem 10.09.2012 um 15:46 schrieb Frank Karlitschek:
> >> On 10.09.2012, at 15:38, Thomas Müller <thomas.mueller at tmit.eu> wrote:
> >> 
> >> > 
> >> > Am Montag, dem 10.09.2012 um 15:01 schrieb Thomas Tanghus:
> >> >> On Monday 10 September 2012 11:22 Christian Reiner wrote:
> >> >>> Ok, this is my suggestion. 
> >> >>> Any comments?
> >> >> 
> >> >> I think it is an excellent idea. Apparently I didn't notice your original 
> >> >> proposal.
> >> >> 
> >> >> Currently we have the knowledgebase under settings/help.php which also offers 
> >> >> a few links to documentation, but AFAIRC it is very unstructured (it couldn't 
> >> >> connect via OCSClient so I can't say how it looks now).
> >> >> 
> >> >> We should have a reliable service that could be queried for up-to-date info to 
> >> >> be provided either as context sensitive help (bubble/popup) and for more 
> >> >> general help, as the welcome page you mentioned.
> >> >> 
> >> >> Maybe we could simply store it in a git repository as 
> >> >> markdown/text/wiki/whatever.
> >> >> 
> >> > 
> >> > Just FYI:
> >> > we have a topic on the dev meeting in Berlin about this:
> >> > http://owncloud.org/dev/planned-topics-for-developer-meeting-autumn-2012/
> >> > 
> >> > - Community Interaction / mailing list / forum / deciding on one help platform
> >> > 
> >> > Let's summarize all ideas and discuss them in Berlin.
> >> 
> >> In general I agree. But let´d not postpone everything to the meeting. We already have more topics tan we can discuss and not everybody is in Berlin.
> >> 
> >> Plus I think that a help framework as discussed is useful independently from the mailing-list / forum / online help discussion.
> >> 
> >
> >>From my understanding this is for sure belongs to this topic.
> >In addition we need to keep them all updated and in sync and I don't see who can maintain this.
> >
> >(We already lack on devs (e.g. Gallery is not maintained for weeks) - postings on ML stay unanswered...)
> >
> >Before starting something new we need to the the current situation sorted out.
> >We agreed to discuss this in Berlin.
> >
> >As stated above: let's collect ideas.
> >
> >> 
> >> So if someone has an idea how to do this and is motivated to implement it than I see no point in postponing this. :-)
> >> 
> >> Frank
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