[Owncloud] Suggestion: general help framework

[Michael Gapczynski]

I like the idea Christian. We could also use some improvements on the documentation on the website. For the welcome page, could we show a nice overlay for a new user with a short guide. How to upload files, share a file, moving files, setup webdav client, etc. Rather than the user stumbling around. This content could probably be the same as the help section.

@Thomas
Some of those topics including this one could easily be discussed further in IRC or by email. This way there can be a basic plan in place, which allows for more time focused on actual implementation at the meeting. I believe this is what Frank is getting at.


Michael

Thomas Müller <thomas.mueller at tmit.eu> wrote:

>
>Am Montag, dem 10.09.2012 um 15:46 schrieb Frank Karlitschek:
>> On 10.09.2012, at 15:38, Thomas Müller <thomas.mueller at tmit.eu> wrote:
>> 
>> > 
>> > Am Montag, dem 10.09.2012 um 15:01 schrieb Thomas Tanghus:
>> >> On Monday 10 September 2012 11:22 Christian Reiner wrote:
>> >>> Ok, this is my suggestion. 
>> >>> Any comments?
>> >> 
>> >> I think it is an excellent idea. Apparently I didn't notice your original 
>> >> proposal.
>> >> 
>> >> Currently we have the knowledgebase under settings/help.php which also offers 
>> >> a few links to documentation, but AFAIRC it is very unstructured (it couldn't 
>> >> connect via OCSClient so I can't say how it looks now).
>> >> 
>> >> We should have a reliable service that could be queried for up-to-date info to 
>> >> be provided either as context sensitive help (bubble/popup) and for more 
>> >> general help, as the welcome page you mentioned.
>> >> 
>> >> Maybe we could simply store it in a git repository as 
>> >> markdown/text/wiki/whatever.
>> >> 
>> > 
>> > Just FYI:
>> > we have a topic on the dev meeting in Berlin about this:
>> > http://owncloud.org/dev/planned-topics-for-developer-meeting-autumn-2012/
>> > 
>> > - Community Interaction / mailing list / forum / deciding on one help platform
>> > 
>> > Let's summarize all ideas and discuss them in Berlin.
>> 
>> In general I agree. But let´d not postpone everything to the meeting. We already have more topics tan we can discuss and not everybody is in Berlin.
>> 
>> Plus I think that a help framework as discussed is useful independently from the mailing-list / forum / online help discussion.
>> 
>
>From my understanding this is for sure belongs to this topic.
>In addition we need to keep them all updated and in sync and I don't see who can maintain this.
>
>(We already lack on devs (e.g. Gallery is not maintained for weeks) - postings on ML stay unanswered...)
>
>Before starting something new we need to the the current situation sorted out.
>We agreed to discuss this in Berlin.
>
>As stated above: let's collect ideas.
>
>> 
>> So if someone has an idea how to do this and is motivated to implement it than I see no point in postponing this. :-)
>> 
>> Frank
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