[Owncloud] Suggestion: general help framework
mtgap at owncloud.com
Tue Sep 11 05:22:22 UTC 2012
I like the idea Christian. We could also use some improvements on the documentation on the website. For the welcome page, could we show a nice overlay for a new user with a short guide. How to upload files, share a file, moving files, setup webdav client, etc. Rather than the user stumbling around. This content could probably be the same as the help section.
Some of those topics including this one could easily be discussed further in IRC or by email. This way there can be a basic plan in place, which allows for more time focused on actual implementation at the meeting. I believe this is what Frank is getting at.
Thomas Müller <thomas.mueller at tmit.eu> wrote:
>Am Montag, dem 10.09.2012 um 15:46 schrieb Frank Karlitschek:
>> On 10.09.2012, at 15:38, Thomas Müller <thomas.mueller at tmit.eu> wrote:
>> > Am Montag, dem 10.09.2012 um 15:01 schrieb Thomas Tanghus:
>> >> On Monday 10 September 2012 11:22 Christian Reiner wrote:
>> >>> Ok, this is my suggestion.
>> >>> Any comments?
>> >> I think it is an excellent idea. Apparently I didn't notice your original
>> >> proposal.
>> >> Currently we have the knowledgebase under settings/help.php which also offers
>> >> a few links to documentation, but AFAIRC it is very unstructured (it couldn't
>> >> connect via OCSClient so I can't say how it looks now).
>> >> We should have a reliable service that could be queried for up-to-date info to
>> >> be provided either as context sensitive help (bubble/popup) and for more
>> >> general help, as the welcome page you mentioned.
>> >> Maybe we could simply store it in a git repository as
>> >> markdown/text/wiki/whatever.
>> > Just FYI:
>> > we have a topic on the dev meeting in Berlin about this:
>> > http://owncloud.org/dev/planned-topics-for-developer-meeting-autumn-2012/
>> > - Community Interaction / mailing list / forum / deciding on one help platform
>> > Let's summarize all ideas and discuss them in Berlin.
>> In general I agree. But let´d not postpone everything to the meeting. We already have more topics tan we can discuss and not everybody is in Berlin.
>> Plus I think that a help framework as discussed is useful independently from the mailing-list / forum / online help discussion.
>From my understanding this is for sure belongs to this topic.
>In addition we need to keep them all updated and in sync and I don't see who can maintain this.
>(We already lack on devs (e.g. Gallery is not maintained for weeks) - postings on ML stay unanswered...)
>Before starting something new we need to the the current situation sorted out.
>We agreed to discuss this in Berlin.
>As stated above: let's collect ideas.
>> So if someone has an idea how to do this and is motivated to implement it than I see no point in postponing this. :-)
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