[Marble-devel] Nokia Repair Shop

[Daniel Marth]

Hi Dennis,

I got my phone back today. It took much longer than announced, they already 
had it on Friday and wanted to repair it within 24 hours (they work on 
Saturdays). The phone is fine now and the price was finally 118€ (including the 
shipping).

Daniel


On Friday 02 September 2011 10:15:04 Dennis Nienhüser wrote:
> Hi Daniel,
> 
> On 26.08.2011 13:11, Daniel Marth wrote:
> > Hi!
> > 
> > A few days ago the display of my N900 stopped working.
> 
> uh, pity :-/
> 
> > Because I heard several
> > stories about the bad Nokia support for the N900, I immediately sent it
> > to a private repair shop (http://www.nokiareparieren.at/).
> > At first they wanted 180€ for a new display. That was too much for me,
> > when I can get a new phone for about 250€. So I explained them my
> > situation and they said they would give me/us a 40% discount if I would
> > come back with problems and tell the other team members about their
> > service.
> > Thoughts? Comments?
> 
> Have you checked http://w-support.com <http://w-support.com/> if you can
> send it to them? They have some check tool to see if the device is still
> under warranty. I'd still first send it there before spending money
> although my experience with them is that their communication with users
> needs improvement.*
> 
> Regards,
> Dennis
> 
> *: They have a web tool to check the repair status, but it does not
> reflect all their communication. For example my spam filter sorted out a
> mail from them asking whether to repair without doing a backup and the
> web tool I regularly checked always claimed the device was being
> repaired (instead of saying they were waiting for my input). When Nokia
> decided I wouldn't get a N900 back, but a different device or the not
> repaired one, they chose to send me a E7 at some point (I was on
> vacation) without checking back with me that this was actually the
> decision I wanted. It was, but still they should have asked.
> 
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