[Marble-devel] Nokia Repair Shop

[Dennis Nienhüser]

Hi Daniel,

On 26.08.2011 13:11, Daniel Marth wrote:
> Hi!
>
> A few days ago the display of my N900 stopped working.

uh, pity :-/

> Because I heard several
> stories about the bad Nokia support for the N900, I immediately sent it to a
> private repair shop (http://www.nokiareparieren.at/).
> At first they wanted 180€ for a new display. That was too much for me, when I
> can get a new phone for about 250€. So I explained them my situation and they
> said they would give me/us a 40% discount if I would come back with problems
> and tell the other team members about their service.
> Thoughts? Comments?

Have you checked http://w-support.com <http://w-support.com/> if you can 
send it to them? They have some check tool to see if the device is still 
under warranty. I'd still first send it there before spending money 
although my experience with them is that their communication with users 
needs improvement.*

Regards,
Dennis

*: They have a web tool to check the repair status, but it does not 
reflect all their communication. For example my spam filter sorted out a 
mail from them asking whether to repair without doing a backup and the 
web tool I regularly checked always claimed the device was being 
repaired (instead of saying they were waiting for my input). When Nokia 
decided I wouldn't get a N900 back, but a different device or the not 
repaired one, they chose to send me a E7 at some point (I was on 
vacation) without checking back with me that this was actually the 
decision I wanted. It was, but still they should have asked.