[Kroupware] Webclient and CRM

[Bernhard Reiter]

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On Tuesday 25 March 2003 20:08, Alexander Huber wrote:
> Am Dienstag, 25. M=E4rz 2003 18:59 schrieben Sie:
> > On Tuesday 25 March 2003 14:27, office@teamhost.de wrote:

> > In case you mean a web browser, this would mean
> > that you don't have the possiblity to work offline.
>
> I could work "offline" within the intranet of the company.
>
> Due to the fact that we have tele workers (Telearbeitspl=E4tze, Heimarbei=
t)
> most of our employees will only be able to use the Groupware Online.
> While traveling it would be easier to be able to use a browser instead of=
 a
> special client.

What I was trying to say is that you can only use a webclient online.
Other drawback would be that it creates relevant load on the server
and that it is quite an effort to (ab)use HTML as a GUI toolkit.

The current KDE Kolab client can be used offline
which does not have these drawbacks.

> > Currently there is no official schedule for a webclient.
> To bad.
> You don't need to create a client. There just must be a server tool
> (Plugin) which makes it possible to open Kroupware / Kolab via a
> web-browser.

Yes, a full Kolab webclient has to be served by a webserver.
Still it is quite some work.

> > > PS: Will there be CRM on this one?
> > Customer Relationship Management?

> > Also not planned yet, this is largely orthogonal
> > to Kolab.
>
> Now I don't understand you ;-)
> What do you mean by orthogonal?

Depending on what you understand by CRM
you can add CRM to your IT solution without interfering with Kolab.

> > You could add your favorite Free Software
> > CRM to the server.
>
> What about the client then?
> Wouldn't it be easier if both systems I must integrate then will have a
> unique client?
> For example a web-browser.

A webbrowser has specific drawbacks.
Still it would be nice to have one and to integrate more features,
like CRM or more scheduling.

You will have seen from our FAQ that the Kroupware
Project aims to solve a defined set of problems.
We'll note possible additions, but cannot say
if an when they'll be realised.

> >  (e.g. Request Tracker)
>
> Asking Google this is
> Computers > Software > Help Desk
> - but "help desk" IMHO is not a CRM-Tool.

Depends on how broad you take the subject.

> I ment
> - contact management (the customer data itself)

Kolab's concept of contacts are "personal" contacts so far.
It is possible to manage some tasks with shared contacts,
but some possibilities of workflowing contacts with further attributes=20
cannot be modelled easily  yet.

> - document management (link customers with documents, bills, mails, notes
> and so on)

The Kolab concept does not include document management.

> - communication with customers (e.g. writing eMail to a special group of
> customers)

Probably possible to model this type of task.

> - linking our employee with customer (e.g. if phone rings and customer
> phone number is shown he will be forwarded to "his" employee)

Out of scope for Kolab so far, this really is orthogonal. :)

> As far as I know management of external contacts is one of the main goals
> of each groupware.=20

This would be a special understanding of "groupware".=20
Many groupware software does not aim at external contract management.
Kolab aims at asyncronos groupware functionality
mainly at e-mails, contacts (like a good paper addressbook) and appointment=
s.
=20
> Would be GREAT if you could include the CRM features to Kroupware and may=
be
> find a addon to make it web-ready.

Both will a huge amount of work that the companies doing the Kroupware Proj=
ect
will not be able to  do quickly without funding.=20

Thanks for your feedback,
	Bernhard

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