[Kroupware] Will there be a server which doesn´t need client plugin?

[Alexander Huber]

Hello Bernhard!

Am Dienstag, 25. März 2003 18:59 schrieben Sie:
> Hello!
> Unfortunately I don't understand the questions well.
Maybe i should ty it in German ;-))
(Lieber in Deutsch?)

> On Tuesday 25 March 2003 14:27, office@teamhost.de wrote:
> > Do you plan on offering a server module which makes it possible to us=
e
> > the Kroupware from normals browsers?
> What do you mean by "normals browsers"?
Something like IE, NS, Opera, Mozilla, Konqueror - a web-browser.

> In case you mean a web browser, this would mean
> that you don't have the possiblity to work offline.
I could work "offline" within the intranet of the company.

Due to the fact that we have tele workers (Telearbeitsplätze, Heimarbeit) most 
of our employees will only be able to use the Groupware Online. 
While traveling it would be easier to be able to use a browser instead of a 
special client.

> Currently there is no official schedule for a webclient.
To bad. 
You don't need to create a client. There just must be a server tool (Plugin) 
which makes it possible to open Kroupware / Kolab via a web-browser.

> > PS: Will there be CRM on this one?
> Customer Relationship Management?
Yes, thats what I ment.

> Also not planned yet, this is largely orthogonal
> to Kolab. 
Now I don't understand you ;-)
What do you mean by orthogonal?

> You could add your favorite Free Software
> CRM to the server.
What about the client then? 
Wouldn't it be easier if both systems I must integrate then will have a unique 
client? 
For example a web-browser.

>  (e.g. Request Tracker)
Asking Google this is 
Computers > Software > Help Desk  
- but "help desk" IMHO is not a CRM-Tool. 

I ment 
- contact management (the customer data itself)
- document management (link customers with documents, bills, mails, notes and 
so on)
- communication with customers (e.g. writing eMail to a special group of 
customers)
- linking our employee with customer (e.g. if phone rings and customer phone 
number is shown he will be forwarded to "his" employee)

As far as I know management of external contacts is one of the main goals of 
each groupware. Thats why I asked you if the following CRM options are also 
included.
I think it wouldn't be as easy as you mentioned above to just include another 
system because of redundant data.

One system which does the crm part (but is somewhat badly arranged) 
(=unübersichtlich) is www.tutos.org

Would be GREAT if you could include the CRM features to Kroupware and maybe 
find a addon to make it web-ready.

Thanks a lot,
Alexander