Decryption error after moving Kleopatra to a new device

[Angela Hernandez]

I have performed the following steps below:

Next to kleopatra.exe you should find two batch files:

gpg-enable-keyboxd.bat

gpg-disable-keyboxd.bat

The first batch file migrates all certificates from the file to the database and enables the use of the database. Running this batch file should fix the problem.

If this doesn't help then delete the file %APPDATA%\GnuPG\common.conf (which should just contain the line "use-keyboxd" and some comments). This will disable the use of the database so that GnuPG and Kleopatra use the files that you transferred from the old system.



I had to remove the common.conf and I was able to enter the passphrase. I get this error now:

[cid:image001.png at 01DB4AFF.D28B1DD0]

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Angela Hernandez
Systems Administrator
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-----Original Message-----
From: Ingo Klöcker <kloecker at kde.org>
Sent: Monday, November 25, 2024 4:10 AM
To: kdepim-users at kde.org
Cc: Angela Hernandez <ahernandez at nsgdv.com>
Subject: Re: Decryption error after moving Kleopatra to a new device



Hi,



new installations of Gpg4win store the user's certificates in a database (using a component called keyboxd) instead of in a simple file. For details see the second point in the release notes of Gpg4win Version 4.2.0 at https://gpg4win.org/change-history.html



Next to kleopatra.exe you should find two batch files:

gpg-enable-keyboxd.bat

gpg-disable-keyboxd.bat



The first batch file migrates all certificates from the file to the database and enables the use of the database. Running this batch file should fix the problem.



If this doesn't help then delete the file %APPDATA%\GnuPG\common.conf (which should just contain the line "use-keyboxd" and some comments). This will disable the use of the database so that GnuPG and Kleopatra use the files that you transferred from the old system.



Regards,

Ingo



On Freitag, 22. November 2024 22:57:08 CET Angela Hernandez wrote:

> Hi,

>

> I am looking for support. We have one user who is having issues after

> they got a new laptop. They have used Kleopatra on the old device for

> a few years and we transferred the folder:

> C:\Users\xxxxxx\AppData\GnuPG to the new computer. We get this error:

> [cid:image001.png at 01DB3CF6.FA02CAF0]

>

> They are not able to decrypt files. We made sure the user profile was

> set the same and still got the same issues. Does the hard drive on the

> old laptop need to be in the new laptop?


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