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<p class="MsoPlainText">I have performed the following steps below: <o:p></o:p></p>
<p class="MsoPlainText">Next to kleopatra.exe you should find two batch files:<o:p></o:p></p>
<p class="MsoPlainText">gpg-enable-keyboxd.bat<o:p></o:p></p>
<p class="MsoPlainText">gpg-disable-keyboxd.bat<o:p></o:p></p>
<p class="MsoPlainText"><o:p></o:p></p>
<p class="MsoPlainText">The first batch file migrates all certificates from the file to the database and enables the use of the database. Running this batch file should fix the problem.<o:p></o:p></p>
<p class="MsoPlainText"><o:p></o:p></p>
<p class="MsoPlainText">If this doesn't help then delete the file %APPDATA%\GnuPG\common.conf (which should just contain the line "use-keyboxd" and some comments). This will disable the use of the database so that GnuPG and Kleopatra use the files that you
transferred from the old system.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">I had to remove the common.conf and I was able to enter the passphrase. I get this error now:
<o:p></o:p></p>
<p class="MsoPlainText"><img width="799" height="617" style="width:8.3229in;height:6.427in" id="Picture_x0020_1" src="cid:image001.png@01DB4AFF.D28B1DD0"><o:p></o:p></p>
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<td style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; WIDTH: 277px; PADDING-TOP: 10px" class="" valign="top" align="right"><span style="FONT-SIZE: 15pt"><strong>Angela Hernandez</strong></span><br><span style="FONT-SIZE: 11pt; COLOR: #f26b31">Systems Administrator<br><font size="2" color="#000000">N2 Team Lead<br><br>Email: <a href="mailto:%7BE-mail%7D">ahernandez@nsgdv.com</a><br>Support: <a href="https://app.nsgdv.com/" title="">TicketSend</a> <br></font></span></td>
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McClanahan Drive Suite J-3<br>North Little Rock, AR 72116<br><br><a href="https://www.nsgdv.com/"><strong>www.nsgdv.com</strong></a><strong><font color="#142854"></font></strong> | <span style="COLOR: #142854">501-758-6058</span></td></tr></tbody></table>
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<p class="MsoPlainText">-----Original Message-----<br>
From: Ingo Klöcker <kloecker@kde.org> <br>
Sent: Monday, November 25, 2024 4:10 AM<br>
To: kdepim-users@kde.org<br>
Cc: Angela Hernandez <ahernandez@nsgdv.com><br>
Subject: Re: Decryption error after moving Kleopatra to a new device</p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Hi,<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">new installations of Gpg4win store the user's certificates in a database (using a component called keyboxd) instead of in a simple file. For details see the second point in the release notes of Gpg4win Version 4.2.0 at
<a href="https://gpg4win.org/change-history.html"><span style="color:windowtext;text-decoration:none">https://gpg4win.org/change-history.html</span></a><o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Next to kleopatra.exe you should find two batch files:<o:p></o:p></p>
<p class="MsoPlainText">gpg-enable-keyboxd.bat<o:p></o:p></p>
<p class="MsoPlainText">gpg-disable-keyboxd.bat<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">The first batch file migrates all certificates from the file to the database and enables the use of the database. Running this batch file should fix the problem.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">If this doesn't help then delete the file %APPDATA%\GnuPG\common.conf (which should just contain the line "use-keyboxd" and some comments). This will disable the use of the database so that GnuPG and Kleopatra use the files that you
transferred from the old system.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Regards,<o:p></o:p></p>
<p class="MsoPlainText">Ingo<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">On Freitag, 22. November 2024 22:57:08 CET Angela Hernandez wrote:<o:p></o:p></p>
<p class="MsoPlainText">> Hi,<o:p></o:p></p>
<p class="MsoPlainText">> <o:p></o:p></p>
<p class="MsoPlainText">> I am looking for support. We have one user who is having issues after
<o:p></o:p></p>
<p class="MsoPlainText">> they got a new laptop. They have used Kleopatra on the old device for
<o:p></o:p></p>
<p class="MsoPlainText">> a few years and we transferred the folder: <o:p></o:p></p>
<p class="MsoPlainText">> C:\Users\xxxxxx\AppData\GnuPG to the new computer. We get this error:
<o:p></o:p></p>
<p class="MsoPlainText">> [<a href="cid:image001.png@01DB3CF6.FA02CAF0"><span style="color:windowtext;text-decoration:none">cid:image001.png@01DB3CF6.FA02CAF0</span></a>]<o:p></o:p></p>
<p class="MsoPlainText">> <o:p></o:p></p>
<p class="MsoPlainText">> They are not able to decrypt files. We made sure the user profile was
<o:p></o:p></p>
<p class="MsoPlainText">> set the same and still got the same issues. Does the hard drive on the
<o:p></o:p></p>
<p class="MsoPlainText">> old laptop need to be in the new laptop?<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
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