Decryption error after moving Kleopatra to a new device

[Ingo Klöcker]

Hi,

this isn't really an error. The decryption succeeded. What didn't succeed is 
the verification of the files authenticity. I don't know why the certificate the 
file was signed with is missing. Are you sure the certificate was present on the 
old laptop?

In any case, you can just search for the certificate. Clicking on the Search 
button should help. I have checked that the missing certificate is available on 
the standard certificate directory (aka key server) that's used by Kleopatra.

Regards,
Ingo

On Dienstag, 10. Dezember 2024 19:34:16 Mitteleuropäische Normalzeit Angela 
Hernandez wrote:
> I have performed the following steps below:
> 
> Next to kleopatra.exe you should find two batch files:
> 
> gpg-enable-keyboxd.bat
> 
> gpg-disable-keyboxd.bat
> 
> The first batch file migrates all certificates from the file to the database
> and enables the use of the database. Running this batch file should fix the
> problem.
 
> If this doesn't help then delete the file %APPDATA%\GnuPG\common.conf (which
> should just contain the line "use-keyboxd" and some comments). This will
> disable the use of the database so that GnuPG and Kleopatra use the files
> that you transferred from the old system.
 
> 
> 
> I had to remove the common.conf and I was able to enter the passphrase. I
> get this error now:
 
> [cid:image001.png at 01DB4AFF.D28B1DD0]
> 
> Business owners get frustrated when computers and phones don’t work right.
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> Angela Hernandez
> Systems Administrator
> N2 Team Lead
> 
> Email: ahernandez at nsgdv.com<mailto:%7BE-mail%7D>
> Support: TicketSend<https://app.nsgdv.com/>
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> -----Original Message-----
> From: Ingo Klöcker <kloecker at kde.org>
> Sent: Monday, November 25, 2024 4:10 AM
> To: kdepim-users at kde.org
> Cc: Angela Hernandez <ahernandez at nsgdv.com>
> Subject: Re: Decryption error after moving Kleopatra to a new device
> 
> 
> 
> Hi,
> 
> 
> 
> new installations of Gpg4win store the user's certificates in a database
> (using a component called keyboxd) instead of in a simple file. For details
> see the second point in the release notes of Gpg4win Version 4.2.0 at
> https://gpg4win.org/change-history.html
 
> 
> 
> Next to kleopatra.exe you should find two batch files:
> 
> gpg-enable-keyboxd.bat
> 
> gpg-disable-keyboxd.bat
> 
> 
> 
> The first batch file migrates all certificates from the file to the database
> and enables the use of the database. Running this batch file should fix the
> problem.
 
> 
> 
> If this doesn't help then delete the file %APPDATA%\GnuPG\common.conf (which
> should just contain the line "use-keyboxd" and some comments). This will
> disable the use of the database so that GnuPG and Kleopatra use the files
> that you transferred from the old system.
 
> 
> 
> Regards,
> 
> Ingo
> 
> 
> 
> On Freitag, 22. November 2024 22:57:08 CET Angela Hernandez wrote:
> 
> 
> > Hi,
> 
> 
> 
> >
> 
> 
> 
> > I am looking for support. We have one user who is having issues after
> 
> 
> 
> > they got a new laptop. They have used Kleopatra on the old device for
> 
> 
> 
> > a few years and we transferred the folder:
> 
> 
> 
> > C:\Users\xxxxxx\AppData\GnuPG to the new computer. We get this error:
> 
> 
> 
> > [cid:image001.png at 01DB3CF6.FA02CAF0]
> 
> 
> 
> >
> 
> 
> 
> > They are not able to decrypt files. We made sure the user profile was
> 
> 
> 
> > set the same and still got the same issues. Does the hard drive on the
> 
> 
> 
> > old laptop need to be in the new laptop?
> 
> 
> 

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