Getting to the bugs (was: Re: Goodbye for now, kmail)

[Ingo Klöcker]

On Saturday 06 May 2017 10:49:55 Martin Steigerwald wrote:
> René J.V. Bertin - 06.05.17, 10:42:
> > >Sometimes I wonder whether it makes sense to invite users that have
> > >machines  that have these issues to a sprint like event in case
> > >they want to work
> > 
> > Hah, a KDE Genius Bar? :)
> > Not a bad idea, but you have to have a special psychology to put up
> > with and really delve into issues with otherman's machines!
> 
> Well I do think that only works with users who are willing to be
> constructive enough about it. Its totally understandable to be
> frustrated when things do not work as expected. But the ranting I
> have seen in bug reports is in no way helping here.

In fact, it's achieving exactly the opposite. It's driving developers 
away. Many years ago I had to stop reading bug reports because reading 
them was affecting me physically. Just thinking about it now, makes my 
stomach cramp.


Regards,
Ingo
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