Assistance with Kleopatra decryption error

Tue Nov 29 22:14:01 GMT 2016

Hello,

I’m wondering if you have any trouble-shooting tips in relation to the error message indicated below. My company uses Kleo to encrypt donation files to our clients, and this client – whose key has been active since March 2014 – is getting the error message below when attempting to decrypt a .gpg file I’ve prepared for him.

When he clicks “Show Details” it just says “Unknown error”.

Any assistance you can offer would be much appreciated.

Take care,
Janis

[Inline image 1]

From: Josh Bizjak [mailto:jbizjak at broadbentinstitute.ca]
Sent: Monday, November 28, 2016 5:13 PM
To: Janis Demkiw <janis.demkiw at stratcom.ca>
Subject: Re: Donation data now uploaded for Broadbent Institute telefundraising

Still happening

On Mon, Nov 28, 2016 at 5:13 PM, Josh Bizjak <jbizjak at broadbentinstitute.ca<mailto:jbizjak at broadbentinstitute.ca>> wrote:
[Inline image 1]

On Mon, Nov 28, 2016 at 5:09 PM, Janis Demkiw <janis.demkiw at stratcom.ca<mailto:janis.demkiw at stratcom.ca>> wrote:
Hi Josh,

Can you please try the two files on Egnyte that are labeled “v2” and let me know if they work?

Thanks again,
Janis

From: Josh Bizjak [mailto:jbizjak at broadbentinstitute.ca<mailto:jbizjak at broadbentinstitute.ca>]
Sent: Monday, November 28, 2016 4:07 PM
To: Janis Demkiw <janis.demkiw at stratcom.ca<mailto:janis.demkiw at stratcom.ca>>
Subject: Re: Donation data now uploaded for Broadbent Institute telefundraising

Your last two donation records wont decrypt in Kleopatra

Can you re-upload to Egnyte?

On Thu, Nov 17, 2016 at 6:57 PM, Janis Demkiw <janis.demkiw at stratcom.ca<mailto:janis.demkiw at stratcom.ca>> wrote:
Hello Josh,

Your newest telefundraising gift files have now been PGP encrypted & uploaded to our Engyte file server.

Please click on this link to access the server: https://stratcom.egnyte.com/

Your weekly donation counts are as follows:

BI_PRO16b Data Report
from 20161107 to 20161113

Single Credit Card = 31
Monthly Credit Card = 0
Total = 31

All best,
Janis

Janis  Demkiw - Data Coordinator | Coordonnatrice des données
T 416.537.6100<tel:416.537.6100> x 82   E janis.demkiw at stratcom.ca<mailto:janis.demkiw at stratcom.ca>

Toronto Office / Bureau à Toronto:
1179 King Street West, Suite 202, Toronto, ON M6K 3C5
-------------------------------------------------------------------------------------------------------------
Click & stay connected with us | Cliquez & restez connecté avec nous

www.stratcom.ca<http://www.stratcom.ca>

[Twitter]<https://twitter.com/stratcom_ca>  [Facebook] <http://www.linkedin.com/company/strategic-communications-inc.?trk=company_logo>   [Facebook] <https://www.facebook.com/Stratcom.Inc>   [Inline image 1] <http://www.stratcom.ca/category/blog/>
STRATCOM
STRATEGIC COMMUNICATIONS Inc. / COMMUNICATIONS STRATÉGIQUES
Toronto | Vancouver | Ottawa | London.
This e-mail (including any attachments) is for the sole use of the
intended recipient and may contain confidential information. If you are
not the intended recipient, please immediately notify us by reply e-mail
or by telephone (collect), delete this e-mail and destroy any copies.
Thank you

--

Josh Bizjak

Director of Development

T: 613 857 2538<tel:613%20857%202538> | jbizjak at broadbentinstitute.ca<mailto:jbizjak at broadbentinstitute.ca>

BROADBENT INSTITUTE | INSTITUT BROADBENT

--

Josh Bizjak

Director of Development

T: 613 857 2538<tel:613%20857%202538> | jbizjak at broadbentinstitute.ca<mailto:jbizjak at broadbentinstitute.ca>

BROADBENT INSTITUTE | INSTITUT BROADBENT

--

Josh Bizjak

Director of Development

T: 613 857 2538 | jbizjak at broadbentinstitute.ca<mailto:jbizjak at broadbentinstitute.ca>

BROADBENT INSTITUTE | INSTITUT BROADBENT

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mail.kde.org/pipermail/kdepim-users/attachments/20161129/b294be13/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 3412 bytes
Desc: image001.png
URL: <http://mail.kde.org/pipermail/kdepim-users/attachments/20161129/b294be13/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 3443 bytes
Desc: image003.png
URL: <http://mail.kde.org/pipermail/kdepim-users/attachments/20161129/b294be13/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.png
Type: image/png
Size: 4221 bytes
Desc: image004.png
URL: <http://mail.kde.org/pipermail/kdepim-users/attachments/20161129/b294be13/attachment-0002.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 3417 bytes
Desc: image002.png
URL: <http://mail.kde.org/pipermail/kdepim-users/attachments/20161129/b294be13/attachment-0003.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image006.png
Type: image/png
Size: 56844 bytes
Desc: image006.png
URL: <http://mail.kde.org/pipermail/kdepim-users/attachments/20161129/b294be13/attachment-0004.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image005.png
Type: image/png
Size: 60302 bytes
Desc: image005.png
URL: <http://mail.kde.org/pipermail/kdepim-users/attachments/20161129/b294be13/attachment-0005.png>