[kdepim-users] Kmail messages remain on list, greyed out, and don't go away

[Andras Mantia]

Hi,

James K Gruetzner wrote:

> Hi, all,
> 
> I've had no luck with searching for a solution, although I've found some
> similar bug reports.  

Can you point me to the bug numbers?

> Anyway, if anyone has either a link to a solution or
> some suggestions, I'd appreciate a pointer.
> 
> Description:
> 1. IMAP server, SSL.
> 2. In the "Inbox", when a message in the message list is deleted or moved
> to another folder,
>     a. The message info in the list returns, but is greyed out.
>     b. The message can no longer be selected
> 
> Other information.
> 1. There may or may not be a short period during which the message in the
> listing is actually gone before it returns.
> 2. Deleted Inbox messages are *not* getting removed from the IMAP server.
> 3. If I use another mailer (e.g., MSOutlook) and delete a message, then
> (after "Send/Receive" in MSOutlook and "Check Mail" in KMail) the ghost
> messages will become deleted.
> 
> Suspicion:  there is an error in the IMAP routine which syncs KMail
> (akonadi?) with the IMAP server, such that KMail knows that a message has
> been deleted, but fails to let the IMAP server know.

There was a bug that made the INBOX read-only if the server did not support 
ACLs. This will be fixed for the next release. If this is your problem as 
well, a quick fix can be done with akonadiconsole.
Start "akonadiconsole", go to the Browser tab, select the inbox, right click 
to see the properties and fix the access rights on the ACL tab. 

If the rights are correct there, you need to enable IMAP debugging, 
reproduce the problem (delete some mails) and create a bug report by 
attaching the log.
See http://techbase.kde.org/Projects/PIM/Akonadi/Debug_IMAP .

Andras
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