[Sysadmin] Re: QWhatsThis (again)

[Tom Chance]

On Tuesday 07 Sep 2004 17:45, David Faure wrote:
> On Tuesday 07 September 2004 18:43, Tom Chance wrote:
> > We really need something like RT or Bugzilla-with-email-interface to
> > handle submissions. Can something not be set-up?
>
> What's RT?
>
> We need something very similar for sysadmin@ itself btw, to number every
> request and have a way to see a list of unhandled requests. I downloaded
> "frontdesk" from some gnu webpage, but didn't get around setting it up for
> testing yet. It sounds like it would solve the problem. RT sounds like
> another similar solution?

RT is a GPLed ticketing system. I've seen it being used fairly well by 
projects like Freeciv and by my web host. You can find out more here:
http://bestpractical.com/rt/

Regards,
Tom