Login for bug reporting

[Myriam Schweingruber]

Hi all,

On Wed, Feb 6, 2013 at 10:20 PM, Frank Reininghaus
<frank78ac at googlemail.com> wrote:
>
> Am 06.02.2013 18:57 schrieb "Kevin Krammer":
>>
>> Hi folks,
>>
>> at FOSDEM I was approached by a person who asked me to relay his
>> dissatisfaction with the requirement of having a KDE Bugzilla account to
>> report crashes via the KDE crash handler dialog.
>>
>> The issue in his case was kind of made worse by having this obstacle
>> appear
>> too late, i.e. after he had followed the instructions to create a useful
>> backtrace and had downloaded several tens of megabytes of debug symbols.
>>
>> Being a FOSS developer himself he said that he understands the need for
>> having
>> a communication channel with the reported, but just having an email
>> address
>> for that would be sufficient (e.g. Debian's bug tracker works that way).
>>
>> So the question is whether alternative login options [1] are something we
>> could do or whether this is impossible in our setup or just something we
>> don't
>> want to do because of certain drawbacks.
>>
>> Cheers,
>> Kevin
>>
>> [1] assuming that a KDE bugzilla login is nowadays a KDE Identity login,
>> could
>> we have something like on the Wikis, e.g. OpenID, or something comment
>> sections of websites used, e.g. "login via Facebook"?
>
> considering that we get lots of duplicates for any reproducible bug, my
> impression is actually not that there are to many obstacles in the bug
> reporting process. Providing any kind of "contact me via email/Facebook"
> channel will only make it worse. I'm already spending a lot of time marking
> reports as duplicate/invalid or telling people that reporting bugs for KDE
> 4.8 or earlier is not quite as useful as they think. Please do not make it
> worse by lowering the bug reporting barriers.

I fully agree with Frank here, we already get way enough useless
reports, please don't lower the barrier even more. IMHO it is already
very easy to report a bug in BKO, much easier actually than in other
bug trackers out there, and, unless you find a miracle solution to
increase the number of triagers at least 10x the current number,
lowering the barrier would also mean more bogus and spam. Please don't
make our work harder than it already is.


Regards, Myriam
-- 
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