Login for bug reporting
mgraesslin at kde.org
Wed Feb 6 22:00:53 GMT 2013
On Wednesday 06 February 2013 22:41:25 Myriam Schweingruber wrote:
> Hi all,
> On Wed, Feb 6, 2013 at 10:20 PM, Frank Reininghaus
> <frank78ac at googlemail.com> wrote:
> > Am 06.02.2013 18:57 schrieb "Kevin Krammer":
> >> Hi folks,
> >> at FOSDEM I was approached by a person who asked me to relay his
> >> dissatisfaction with the requirement of having a KDE Bugzilla account to
> >> report crashes via the KDE crash handler dialog.
> >> The issue in his case was kind of made worse by having this obstacle
> >> appear
> >> too late, i.e. after he had followed the instructions to create a useful
> >> backtrace and had downloaded several tens of megabytes of debug symbols.
> >> Being a FOSS developer himself he said that he understands the need for
> >> having
> >> a communication channel with the reported, but just having an email
> >> address
> >> for that would be sufficient (e.g. Debian's bug tracker works that way).
> >> So the question is whether alternative login options  are something we
> >> could do or whether this is impossible in our setup or just something we
> >> don't
> >> want to do because of certain drawbacks.
> >> Cheers,
> >> Kevin
> >>  assuming that a KDE bugzilla login is nowadays a KDE Identity login,
> >> could
> >> we have something like on the Wikis, e.g. OpenID, or something comment
> >> sections of websites used, e.g. "login via Facebook"?
> > considering that we get lots of duplicates for any reproducible bug, my
> > impression is actually not that there are to many obstacles in the bug
> > reporting process. Providing any kind of "contact me via email/Facebook"
> > channel will only make it worse. I'm already spending a lot of time
> > marking
> > reports as duplicate/invalid or telling people that reporting bugs for KDE
> > 4.8 or earlier is not quite as useful as they think. Please do not make it
> > worse by lowering the bug reporting barriers.
> I fully agree with Frank here, we already get way enough useless
> reports, please don't lower the barrier even more. IMHO it is already
> very easy to report a bug in BKO, much easier actually than in other
> bug trackers out there, and, unless you find a miracle solution to
> increase the number of triagers at least 10x the current number,
> lowering the barrier would also mean more bogus and spam. Please don't
> make our work harder than it already is.
+1 from me. I don't want reports from users not willing to create an account
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