help desk vs bug tracker

Laszlo Papp lpapp at
Tue Oct 30 07:55:03 GMT 2018

On Tue, Oct 30, 2018 at 7:33 AM Boudewijn Rempt <boud at> wrote:

> On maandag 29 oktober 2018 19:25:44 CET Andy Betts wrote:
> >
> > Maybe one thing that is hard to deal with is the sheer email distribution
> > where you can’t seem to be able to route people’s questions or requests
> to
> > the right audience. We also get endless threads that you can’t seem to be
> > able to unsubscribe from. Would some of these tools be able to do that?
> The nice thing about askbot is that it actually combines asking and
> searching:
> so typing your question already starts showing up possible answers. That
> should go a long way to solving the repeated questions we get a lot of.

Isn't google supposed to do that? You type the question and you get the
answer in a result.

I personally do not like these bot support sites for services as it makes
the interaction impersonal. I also do not trust bots not making big
mistakes, potentially misleading me.

> --
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