help desk vs bug tracker
boud at valdyas.org
Tue Oct 30 08:15:01 GMT 2018
On dinsdag 30 oktober 2018 08:55:03 CET Laszlo Papp wrote:
> Isn't google supposed to do that? You type the question and you get the
> answer in a result.
No, google isn't supposed to do that, and doesn't do that -- google is no
alternative for user support.
> I personally do not like these bot support sites for services as it makes
> the interaction impersonal. I also do not trust bots not making big
> mistakes, potentially misleading me.
I think you're overestimating the automation, askbot doesn't do scripted
question and answer (though that would be very useful as well) -- but in the
end, the problem isn't that a potential ask.krita.org might give a misleading
answer, but that the user doesn't get an answer at all because too much of the
support load falls on too few shoulders.
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