help desk vs bug tracker

Boudewijn Rempt boud at
Tue Oct 30 07:32:49 GMT 2018

On maandag 29 oktober 2018 19:25:44 CET Andy Betts wrote:

> Maybe one thing that is hard to deal with is the sheer email distribution
> where you can’t seem to be able to route people’s questions or requests to
> the right audience. We also get endless threads that you can’t seem to be
> able to unsubscribe from. Would some of these tools be able to do that?

The nice thing about askbot is that it actually combines asking and searching: 
so typing your question already starts showing up possible answers. That 
should go a long way to solving the repeated questions we get a lot of. 

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