help desk vs bug tracker

[Boudewijn Rempt]

On maandag 29 oktober 2018 19:25:44 CET Andy Betts wrote:

> 
> Maybe one thing that is hard to deal with is the sheer email distribution
> where you can’t seem to be able to route people’s questions or requests to
> the right audience. We also get endless threads that you can’t seem to be
> able to unsubscribe from. Would some of these tools be able to do that?

The nice thing about askbot is that it actually combines asking and searching: 
so typing your question already starts showing up possible answers. That 
should go a long way to solving the repeated questions we get a lot of. 

-- 
https://www.krita.org
-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 833 bytes
Desc: This is a digitally signed message part.
URL: <http://mail.kde.org/pipermail/kde-community/attachments/20181030/dbbee5a5/attachment.sig>