help desk vs bug tracker

Boudewijn Rempt boud at
Tue Oct 30 07:39:35 GMT 2018

On maandag 29 oktober 2018 19:22:52 CET David Edmundson wrote:
> >I'm also wondering whether other KDE projects have the
> seem need as we have for Krita,
> With my Plasma hat on:
> Surprisingly, we don't get too many end user questions on bugzilla. I think
> it tends to get loaded onto the distros instead.
> We do get quite a few where the user thinks they have a bug but it's an
> issue on their end but I don't think a helpdesk would solve them.

Yes, I was suspecting that Krita might be an outlier here. 

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