help desk vs bug tracker

Jonathan Riddell jr at jriddell.org
Mon Oct 29 18:21:35 GMT 2018


On Mon, Oct 29, 2018 at 03:31:35PM +0100, Boudewijn Rempt wrote:
> As for a helpdesk system vs bugzilla: we get too many user support questions 
> in bugzilla, like https://bugs.kde.org/show_bug.cgi?id=399639 or  https://
> bugs.kde.org/show_bug.cgi?id=399494.

For Ubuntu there is a Questions feature in Launchpad is similar to the bug tracker but for support.

https://answers.launchpad.net/ubuntu

But in over a decade doing Ubuntu stuff I never used it and I think the number of people using it it very few.  Users would rather use forums like https://ubuntuforums.org/ or Stack Exchange or Discourse for asking for help.  Which takes me onto a related topic I'll e-mail about next.

Jonathan


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