help desk vs bug tracker
jr at jriddell.org
Mon Oct 29 18:21:35 GMT 2018
On Mon, Oct 29, 2018 at 03:31:35PM +0100, Boudewijn Rempt wrote:
> As for a helpdesk system vs bugzilla: we get too many user support questions
> in bugzilla, like https://bugs.kde.org/show_bug.cgi?id=399639 or https://
For Ubuntu there is a Questions feature in Launchpad is similar to the bug tracker but for support.
But in over a decade doing Ubuntu stuff I never used it and I think the number of people using it it very few. Users would rather use forums like https://ubuntuforums.org/ or Stack Exchange or Discourse for asking for help. Which takes me onto a related topic I'll e-mail about next.
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