Support request: "Tellico is unable to load the file" error message

Norm Decelles rosewood_arts at hotmail.com
Sat Nov 27 20:36:43 GMT 2021


Hi,
I have two important data files created with Tellico 3.3.1 in OpenSUSE 15.2 which has been running well.

After reformatting and doing a fresh installation of OpenSUSE 15.3 yesterday, I installed Tellico from the OpenSUSE repository with YAST.  When trying to open either of my files I now receive the error message:  "Tellico is unable to load the file"...followed by the name of my file.  The Tellico version is now 3.3.4.

I uninstalled 3.3.4, downloaded and attempted to install the older 3.3.1 with Zypper, but OpenSUSE 15.3 insisted on re-installing 3.3.4 from the repositories.  Tellico 3.3.1 would not install on OpenSUSE 15.3.

I then downloaded and attempted to install the latest 3.4.2 with Zypper, but OpenSUSE 15.3 once again insisted on re-installing 3.3.4 from the repositories.  Tellico 3.4.2 would not install on OpenSUSE 15.3.

Other than reverting back to OpenSUSE 15.2 (which may be necessary), any recommendations on how to access my Tellico files in OpenSUSE 15.3?

Thanks for your insights,
Norm Decelles
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