Bughunting Season!

[Sebastian Kügler]

On Tuesday, March 11, 2014 09:41:35 Jos Poortvliet wrote:
> On Monday 10 March 2014 20:10:48 Sebastian Kügler wrote:
> > On Monday, March 10, 2014 18:11:28 Thomas Pfeiffer wrote:
> > > On 09.03.2014 14:13, Luca Beltrame wrote:
> > > 
> > >
> > > Great idea!
> > > Maybe this would be a good opportunity to try out a new alpha/beta
> > > testing process?
> > > Instead of asking people to directly open bugs, we might ask them to go
> > > to the forum, see whether a thread about a similar issue already exists
> > > and if not, create one. Then people in the forum could try to collect
> > > further information together with the testers and then our team opens
> > > bugs when they have enough information for a useful report.
> > > I think this may lead to a much better "signal-to-noise ratio" than
> > > people flooding bugzilla directly.
> > > What do you think?
> >
> > 
> >
> > I think that this would increase overhead dramatically. We'd have to ask
> > all the same questions that are nicely encoded in bugzilla's forms for the
> > user, and hunt down more detail information.
> >
> > 
> >
> > This is actually what the UNCONFIRMED -> NEW distinction in bugzilla is
> > for.
> 
> On the other hand, it would be *other people* doing most of the asking
> while  it is usually the developers triaging the bugs, right?
> 
> Not saying what's better either way and the forums don't work for everybody 
> but perhaps it is worth a shot...

It could make sense the other way round: Someone goes over the forum regularly 
and looks for problems users tell about that haven't been reported, and then 
asks them to file a bug in bugzilla.
-- 
sebas

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