Bughunting Season!

[Jos Poortvliet]

On Monday 10 March 2014 20:10:48 Sebastian Kügler wrote:
> On Monday, March 10, 2014 18:11:28 Thomas Pfeiffer wrote:
> > On 09.03.2014 14:13, Luca Beltrame wrote:
> > > In data domenica 09 marzo 2014 14:00:25, Sebastian Kügler ha scritto:
> > >> We'll also open up for feedback from the community shortly, with the
> > >> Alpha
> > >> release that will be tagged on Thursday (and likely be released the
> > >> Tuesday
> > >> thereafter, stability permitting).
> > > 
> > > Likewise, for those that weren't on IRC when I said it: my plan is to
> > > create a specific forum for Next testers, so that *before* bugs are
> > > filed, there's some weeding out of other issues.
> > > 
> > >  From you (Plasma + Kwin) I will however need a list or something
> > >  similar
> > >
> > >of>
> > >
> > > information that should be provided when having issues (like Kwin
> > > requiring
> > > supportingInformation, for example). If it's too early for this, no
> > > problem: but as the release date comes near I think it will be
> > > important
> > > to ensure that we can properly handle users (and in turn, this may lead
> > > to better reports for you developers, or so I hope ;).
> > 
> > Great idea!
> > Maybe this would be a good opportunity to try out a new alpha/beta
> > testing process?
> > Instead of asking people to directly open bugs, we might ask them to go
> > to the forum, see whether a thread about a similar issue already exists
> > and if not, create one. Then people in the forum could try to collect
> > further information together with the testers and then our team opens
> > bugs when they have enough information for a useful report.
> > I think this may lead to a much better "signal-to-noise ratio" than
> > people flooding bugzilla directly.
> > What do you think?
> 
> I think that this would increase overhead dramatically. We'd have to ask
> all the same questions that are nicely encoded in bugzilla's forms for the
> user, and hunt down more detail information.
> 
> This is actually what the UNCONFIRMED -> NEW distinction in bugzilla is
> for.

On the other hand, it would be *other people* doing most of the asking while 
it is usually the developers triaging the bugs, right?

Not saying what's better either way and the forums don't work for everybody 
but perhaps it is worth a shot...

/J

> Cheers,
-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 198 bytes
Desc: This is a digitally signed message part.
URL: <http://mail.kde.org/pipermail/plasma-devel/attachments/20140311/d85ef3a8/attachment-0001.sig>