[Owncloud] Discussions on the ML

[Tornóci László]

On 03/21/2013 01:42 PM, Bernhard Posselt wrote:
> The thing youre describing is actually not a problem, we ask people to
> provide logs etc on github and if we dont have enough information or
> cant reproduce it over a longer period we close the issue anyways.
> Asking for bugs on the mailing lists kinda spams my inbox and keeps me
> from fixing problems.

If I am confident enough that I have discovered a bug, then I file a bug 
report on github. But I am not always sure, if that is a bug, so yes, it 
makes sense to discuss it here and get feedback from other users.
It happened to me already that I filed a bug on github, and as it turned 
out the problem was that the cache in my browser was not cleared, and I 
had javascript functions from the pre-upgrade version after an upgrade. 
I felt silly to use the time of a developer unnecessarily. (Although I 
learned from the experience).

					Yours: Laszlo

>
> On 03/21/2013 01:36 PM, Diederik de Haas wrote:
>> On Thursday 21 March 2013 11:44:54 Frank Karlitschek wrote:
>>> The next thing we need is to really understand what exactly is
>>> triggering
>>> the problem in your setup.
>>>
>>> So if you want to help us then please provide us with detailed
>>> information
>>> how your server setup looks like, which software your use, OS,DB,
>>> client/server, ...
>>>
>>> Can you please provide us step by step description what you can do to
>>> trigger this problem staring for a vanilla ownCloud server. I don't
>>> think
>>> currently developers knows where this problem is.
>> I completely agree with this.
>>
>> Which is why I find it rather strange that lately a lot of times the
>> (only)
>> response someone is getting to a question they ask on this ML is:
>> "Please file an issue on github"
>>
>> When the cause of the issue is known, the way to trigger it is known
>> and a way
>> to reproduce it is known ... then it would be really useful if an
>> issue was filed
>> describing the problem and the steps to reproduce it.
>>
>> But when someone describes a problem and/or strange thing they see on
>> their OC
>> server and concludes that with "Is someone else seeing this?" then you
>> can be
>> pretty sure he/she doesn't have the above mentioned information ready
>> to file a
>> proper bug report.
>> Instead he/she is trying to figure out what's causing the issue by
>> asking the
>> community/ML whether someone else is experiencing that as well so they
>> can
>> compare 'notes' (OS, DB used, config, browser, etc) and then determine
>> the cause
>> of the issue and hopefully steps to reproduce it reliably.
>>
>> But when someone describes such a 'strange thing' and get 'buzzed off'
>> by a reply
>> like "Please file an issue on github", then there will probably be
>> only losers.
>> 1. Developers because they get 'useless' bug reports and the list of
>> open issues
>> just keeps rising and rising ...
>> 2. Users because their 'useless' bug report isn't getting a reaction,
>> let alone
>> a fix and the 'solution' to their ML-question is "Please file an issue
>> on github"
>> so no use in trying again, either asking the ML or filing an issue on
>> github....
>>
>> That way everybody looses.
>>
>>
>> My 0.02
>> _______________________________________________
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>> Owncloud at kde.org
>> https://mail.kde.org/mailman/listinfo/owncloud
>
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