[Owncloud] Discussions on the ML (was: Upgraded to Owncloud 5...)

[Bernhard Posselt]

The thing youre describing is actually not a problem, we ask people to 
provide logs etc on github and if we dont have enough information or 
cant reproduce it over a longer period we close the issue anyways. 
Asking for bugs on the mailing lists kinda spams my inbox and keeps me 
from fixing problems.

On 03/21/2013 01:36 PM, Diederik de Haas wrote:
> On Thursday 21 March 2013 11:44:54 Frank Karlitschek wrote:
>> The next thing we need is to really understand what exactly is triggering
>> the problem in your setup.
>>
>> So if you want to help us then please provide us with detailed information
>> how your server setup looks like, which software your use, OS,DB,
>> client/server, ...
>>
>> Can you please provide us step by step description what you can do to
>> trigger this problem staring for a vanilla ownCloud server. I don't think
>> currently developers knows where this problem is.
> I completely agree with this.
>
> Which is why I find it rather strange that lately a lot of times the (only)
> response someone is getting to a question they ask on this ML is:
> "Please file an issue on github"
>
> When the cause of the issue is known, the way to trigger it is known and a way
> to reproduce it is known ... then it would be really useful if an issue was filed
> describing the problem and the steps to reproduce it.
>
> But when someone describes a problem and/or strange thing they see on their OC
> server and concludes that with "Is someone else seeing this?" then you can be
> pretty sure he/she doesn't have the above mentioned information ready to file a
> proper bug report.
> Instead he/she is trying to figure out what's causing the issue by asking the
> community/ML whether someone else is experiencing that as well so they can
> compare 'notes' (OS, DB used, config, browser, etc) and then determine the cause
> of the issue and hopefully steps to reproduce it reliably.
>
> But when someone describes such a 'strange thing' and get 'buzzed off' by a reply
> like "Please file an issue on github", then there will probably be only losers.
> 1. Developers because they get 'useless' bug reports and the list of open issues
> just keeps rising and rising ...
> 2. Users because their 'useless' bug report isn't getting a reaction, let alone
> a fix and the 'solution' to their ML-question is "Please file an issue on github"
> so no use in trying again, either asking the ML or filing an issue on github....
>
> That way everybody looses.
>
>
> My 0.02
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