[Owncloud] disappointed users

[christian]

Hi everyone,


one thing mentioned above is getting lost in this discussion: OwnCloud is now at Version 5(!) but still hast problems in CORE features. I don't know what you think, but most other Software is a lot more stable below Version 1. VLC was a long time below V1 but was a lot more stable. You should really think about this. OwnCloud has so many Sync-Problems (have you read the thread about slow sync when uploading many files?). Other things like broken features (have you read the thread about not working calendar in OC?). Again: I don't want to talk about reading stuff in the forums or not. I agree that the forums are not the right place. My point is the fact that OC is not stable now and you guys call it Version 5. That is the main problem. At the moment I do not recommend OC to friends or other people due to slow speed and too much bugs. So I really can understand all those dissappointed users: They download software and it is not stable. It is really annoying for users if they spend time on installing software and then find out it is not working well. It is better to read "be careful with your data, it is still beta". Most people will understand this and they won't become angry because of data loss. Also they will understand why things are slow sometime.


Regarding the Bug Posting: It is also not that easy because it is hard to find the template. Users (as mentioned above) do not know github (and Admins are also users in this context because they are not developers). So you should ask yourself how to make it easier for them. This way you will get more bug posts and more information about your own software.


These main things (stable working core features and easier bug posting) are mandatory for the future success of OC!


Regards
Christian

________________________________________
From: owncloud-bounces at kde.org on behalf of Chris
Sent: Thursday, August 15, 2013 4:25 PM
To: owncloud at kde.org
Subject: Re: [Owncloud] disappointed users

Hi Matthias,

> There is even a forum "Discuss possible bugs & feature requests
>(You found a bug or you're missing a major feature? Just ask and discuss

unfortunately this is not that clear. AFAIK the forums there should be
used to discuss possible bugs if you're unsure if it is a real but.

There is also a big red box called "Forums rules" which states:

-------
Forum rules
We use this forum to discuss about bugs and feature requests.
If you are sure you found a bug or have a good feature request:
Don't hesitate and use our github issue
tracker at https://github.com/owncloud/core/issues
-------

>So I don't see the point why people shouldn't report bugs there?

The point was posted by Thomas above. Additional its not easy
to track bugs in a forums. The github bugtracker is perfect for
this kind of bugtracking and reporting.



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