[Owncloud] Community management

[Frank Karlitschek]

On 03.10.2011, at 15:07, Jan-Christoph Borchardt wrote:

> I have less time to maintain our social network accounts in the future.
> I'll focus on the general design and management – and also work more on
> the Unhosted project: http://unhosted.org
> This post contains everything which I used for "community management" or
> whatever you want to call it – including starting off accounts at
> Diaspora, Identi.ca and Twitter, monitoring feeds and maintaining a help
> platform. This is very important outreach and rewarding work with all the
> praise, issues and questions.
> 
> Diaspora is the most active account and best platform as it allows for
> good conversation. Often contacted via private messages, many threads,
> vibrant community. Diaspora users are generally very interested in new
> stuff and help others.
> http://joindiaspora.com/u/owncloud ~1000 friends
> Tag search http://joindiaspora.com/tags/owncloud (more posts in the
> internal profile notifications)
> 
> Identi.ca http://identi.ca/owncloud ~850 following, ~300 followers
> Search (a bit broken, only old results)
> http://identi.ca/search/notice?q=ownCloud
> As a feed (works better) http://identi.ca/search/notice/rss?q=ownCloud
> 
> Twitter http://twitter.com/ownClouders ~700 following, ~200 followers
> Search http://twitter.com/search/ownCloud (saved searches like "cloud
> privacy" etc. also useful)
> Feed for subscribing http://search.twitter.com/search.atom?q=ownCloud
> 
> The Google blog search feed is also good to find blog posts:
> http://www.google.com/search?q=%E2%80%9DownCloud%E2%80%9D&hl=en&tbm=blg&output=atom
> 
> Frank, you already tweet from the account sometimes – please use
> Identi.ca, it cross-posts automatically.
> Florian, you write a lot and communicate with others – would you like to
> take care of the social accounts overall?
> 
> As a general thing again: Please use the main account when posting
> anything ownCloud-related and repeat it from your personal one – that
> makes the official account more popular. Also, please use Identi.ca for
> posting, the notices will automatically be cross-posted to Twitter.
> Diaspora needs to be done separately for now – but also allows for images.
> So if you want to show off screenshots, post to Diaspora first and then
> use the public link for the notice on Identi.ca & Twitter.
> I basically followed everyone who mentioned ownCloud or related things,
> commented on a post, repeated a notice, liked a post etc. - that way they
> can send private messages if they are more comfortable with it.
> 
> Also, please help people at http://owncloud.shapado.com – we will embed it
> as help section (as agreed on 2 meetings ago already and sent to the
> mailing list before).

I´m not aware of this decision and I don´t agree with this.
I don´t think that we should directly tie a third party service into owncloud itself.

I prefere to use OCS for this because it´s a distributed approach with an open protocol and available free clients and servers.
We will be able to integrate different providers of applications, questions and answers and other services and aggregate the data in the frontend.
This is the way to go because it´s distributed.
I suggest that they look into the ocs api and implement the knowledgebase module of it. Than we can integrate shapado as one of several content providers.
I don´t want to focus on one single third party service especially not as iframe.


> As soon as they offer an API we will properly
> integrate that. The priority at the moment is to have one help platform
> which is easy and fast to use. We should also encourage using Shapado
> instead of the mailing list for bugs reports as Shapado is much more
> visible – and clearly seperates developer discussion from issues.
> 
> 
> Let me know if you are interested.

Sure. Thanks for you mail. I can definitely help with the social media work. More people are welcome of course. :-)


Cheers
Frank


Frank Karlitschek
karlitschek at kde.org