Growing problem of unanswered support requests on IRC

[Valorie Zimmerman]

On Thu, Dec 19, 2019 at 1:28 AM Kenny Duffus <kenny at kde.org> wrote:

> Hi
>
> There seems to be a growing problem of users wanting help on IRC but not
> getting any replies
>
> While some are in #kde-neon rather than #kde-neon-users, I have been
> reluctant to bother pointing them to -users when I see it and don't know
> the answer as getting them to ask a second time in #kde-neon-users would
> almost always just result in still no answer and an even more annoyed user
>
> Basically we need more people paying attention in #kde-neon-users, willing
> and able to help
>
> --
>
>         Kenny
>         (Pronouns: he/him)
>

It does take awhile to get a base of users in IRC confident enough to speak
up. I answer those I can in #kde-neon but as I'm not a user right now I
can't help in the -users channel. Is the Telegram user channel bridged via
Matrix to the IRC channel? Collecting people who know with people who ask
will take all three, I think.

I hear Jon say that Matrix is the future, but I'm not even testing it right
now because it futzes far too often.

Valorie

-- 
http://about.me/valoriez - pronouns: she/her
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