[Konversation-devel] [konversation] [Bug 329793] Krash!

[Eike Hein]

https://bugs.kde.org/show_bug.cgi?id=329793

--- Comment #19 from Eike Hein <hein at kde.org> ---
I'm sorry for the mail spam, everyone, but an attempt to summarize this before
I close out the day, in the hopes we can all move on: Your point that
developers should have empathy for their users is well taken. I do understand
the frustration you experienced, and I regret that this became somewhat
adversarial. I'm also genuinely grateful that you did take the time and effort
to report a bug at all, as said earlier I consider that a contribution to
Konversation, and all contributions deserve respect.

Your contribution isn't moot, either. The problem on your end isn't resolved
immediately, but you know now how it fits into the larger picture (-> no
similar crash reports, so updating software looks like a good bet), and we
won't forget either. If we get a similar report again, we have more to go on,
and more to tell.

However, empathy has to go both ways; it's important for users to have empathy
for the situation of developers, too, in particular with this mode of software
development. Customer service is an ill-suited concept here since we are not,
in fact, servants. Both kinds of empathy have to exist to grease the wheels of
this process.

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