reporting bugs as an ordinary user

[Aaron J. Seigo]

On Thursday 28 December 2006 12:50, Wolfgang Jeltsch wrote:
> I don’t understand why Trolltech for example cannot have two additional
> machines with the latest stable KDE release and the release before the
> latest stable one installed so that developers can easily check for the bug
> with the respective KDE version.

the problem is not machines with the last stable version on it, it's having 
the time to do the checking.

usually in a commercial setting there's an entire department dedicated to 
this: QA. they go through all defect reports and test against versions and 
then send fully researched slips to the developer so that the dev only has to 
deal with the exact fix.

having a QA team within KDE would be nice but people just don't step up to do 
this task. instead they belly ache and moan that they aren't a developer but 
that developers don't fix bugs fast enough or in older versions.

(side note: perhaps there will be a business opportunity there at some point)

if we did have a QA dpt then we'd still need the dev time to do the fixes. 
this is a smaller problem, but still part of the realities at hand. it really 
annoys me how one group of users bitch and moan about how kde4 isn't coming 
quick enough while the other group bitches and moans about support of kde 
3.3. it has become a damned-if-you-and-damned-if-you-don't situation.

the -real- solution to this is having users step up and help out in a 
meaningful way with QA. either that or someone start a commercial enterprise 
that takes money from those who use kde to fund a QA department. either way, 
that's the big hole missing here for us, IMHO.

-- 
Aaron J. Seigo
humru othro a kohnu se
GPG Fingerprint: 8B8B 2209 0C6F 7C47 B1EA  EE75 D6B7 2EB1 A7F1 DB43

Full time KDE developer sponsored by Trolltech (http://www.trolltech.com)
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