Kmail won't download email

[John White]

The fellow we hired to fix Kmail has fixed it.  He said something like he had to 
move or rename one of the folders that kmail on Vonda's new machine was trying 
to write to.  Kmail now works just fine.


John

On Thursday, March 9, 2023 2:44:52 PM PST John White wrote:
> On Thursday, March 9, 2023 12:53:59 AM PST Axel Braun wrote:
> > Hello John,
> > 
> > Am Mittwoch, 8. März 2023, 23:51:10 CET schrieb John White:
> > > Our law firm has used kmail for many years and supports kde.  My
> > > secretary's kmail won't work and produces error messages, including:
> > > 
> > > 
> > > Unable to store downloaded emails.
> > > Failed to append item.
> > 
> > Analysis from the distance is always difficult.
> > What did she do to save it?
> > Does she have write permission on the folder she wants to save?
> > Is it just with that single mail or with all mails?
> > Did you apply updates or changes recently?
> > 
> > Cheers
> > Axel
> 
> Vonda is our office manager. Her answers to your questions are:
> 
> She does nothing to save emails. Kmail automatically uses a kde folder.
> 
> She thinks she has write permission as other documents (other than kmail)
> save fine.
> 
> The problem is with all emails as she can't get the normal screen which
> shows emails sent and received to show.
> 
> No, she has not applied updates or changes recently.
> 
> WHAT WE DID AS A POSSIBLE WORK-AROUND WAS TO take her machine out of
> service and give her a newer computer.  We uploaded her programs, including
> kmail, on the new computer.  Now when she turns on kmail she gets the
> following NEW error.
> 
> "The email program encountered a fatal error and will terminate now.
> The error was:
> 
> Could not create collection outbox, resourceld 14"
> 
> One further thought:  We have another computer in the office that also won't
> do kmail (never has), so the secretary on that machine has to use still
> another computer to send email (we have several computers, all linux debian
> running Kmail).  Both of those machines (Vonda's new computer and the other
> secretary's computer) say that they are "not connected to the internet",
> but they ARE connected to the internet. This may relate to the fact that
> some of our computers connect to the internet router wirelessly and some by
> wire.
> 
> Axel, does any of this lead you to any further suggestions?
> 
> We have hired another IT guy to help us here.  He won't be able to get here
> until 2pm tomorrow afternoon (Reno Nevada time).
> 
> John

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