Kmail won't download email

[John White]

On Thursday, March 9, 2023 12:53:59 AM PST Axel Braun wrote:
> Hello John,
> 
> Am Mittwoch, 8. März 2023, 23:51:10 CET schrieb John White:
> > Our law firm has used kmail for many years and supports kde.  My
> > secretary's kmail won't work and produces error messages, including:
> > 
> > 
> > Unable to store downloaded emails.
> > Failed to append item.
> 
> Analysis from the distance is always difficult.
> What did she do to save it?
> Does she have write permission on the folder she wants to save?
> Is it just with that single mail or with all mails?
> Did you apply updates or changes recently?
> 
> Cheers
> Axel

Vonda is our office manager. Her answers to your questions are:

She does nothing to save emails. Kmail automatically uses a kde folder.

She thinks she has write permission as other documents (other than kmail) save 
fine.

The problem is with all emails as she can't get the normal screen which shows 
emails sent and received to show.

No, she has not applied updates or changes recently.

WHAT WE DID AS A POSSIBLE WORK-AROUND WAS TO take her machine out of 
service and give her a newer computer.  We uploaded her programs, including 
kmail, on the new computer.  Now when she turns on kmail she gets the following 
NEW error.

"The email program encountered a fatal error and will terminate now.  
The error was:

Could not create collection outbox, resourceld 14"

One further thought:  We have another computer in the office that also won't do 
kmail (never has), so the secretary on that machine has to use still another 
computer to send email (we have several computers, all linux debian running 
Kmail).  Both of those machines (Vonda's new computer and the other secretary's 
computer) say that they are "not connected to the internet", but they ARE 
connected to the internet. This may relate to the fact that some of our computers 
connect to the internet router wirelessly and some by wire.

Axel, does any of this lead you to any further suggestions? 

We have hired another IT guy to help us here.  He won't be able to get here until 
2pm tomorrow afternoon (Reno Nevada time).

John

 	

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