KDE Perceived Quality Survey (PESQUS) still going on.

[rec.sea at btopenworld.com]

Dear Hase,

1)First of all, I think you should sign yourself with a contact name, 
qualification, e-mail and contact number, in order to give credibility to 
your survey. You should add an help page briefly explaining who is conducting 
the survey,and what is the academic level (is this a student dissertation for 
a BA? for an MSc? for a PhD? is this a survey for an academic research 
leading to publications?). This is my opinion, not a "must".

3)Moreover, you must declare the funding sources of your research (i.e. if 
your research is independently funded or funded by organisations which have 
vested interests in the research). This is compulsory for all serious, 
professional and unbiased academic researches all over the world (I do not 
know in you country). This is definitively a "must" and not simply my 
opinion.

2)Furthermore, a quality survey should only include questions without 
potential bias, i.e. questions not leading to pre-determined statistical 
results, and questions for cross checking results of previous questions. The 
questions in your research give the strong impression of being "leading 
questions", and you focus the research on "negative" aspects (crashes / 
software bugs), with a comparatively minimal and very generic section on 
positive aspects. This can hardly be classified as "perceived quality". 
Perceived quality focuses indeed on measures of satisfaction, not of 
dissatisfaction (which are not necessarily related). One could indeed be very 
satisfied with some characteristics and performances, but very dissatisfied 
with some bugs. One could eventually be very satisfied (unsatisfied) compared 
to some other alternatives but not satisfied (unsatisfied) as such. It may 
well be that I got confused by the title of your research.It depends on what 
you are trying to mesure.

Looking forward to receiving an answer to my questions / comments to the 
points I raised.

Best regards

Corrado Topi
Director of Strategy
-.-
symbulos - ethical services for your organisation
http://www.symbulos.com



On Tuesday 18 Jan 2005 03:44, Human Aspects of Software Engineering wrote:
> Dear KDE users,
>
> We continue to collect responses for the Perceived Quality Survey for KDE.
> We would really appreciate it if you could follow the link below and fill
> out this survey, if you haven't done so:
>
> http://www.umbc.edu/hase/kdesurvey.html
>
> We are planning to turn the results of this survey into some useful
> feedback to improve the overall quality of KDE even more.
>
> Many thanks for your help.
>
> HASE
> HUMAN ASPECTS of SOFTWARE ENGINEERING
> INFORMATION SYSTEMS DEPARTMENT, UMBC
> hase at umbc.edu
>
> P.S. Two notes upon previous questions:
>
> 1. KDE, of course, includes many applications, please indicate your opinion
> about the components that are directly related to the desktop functionality
> of KDE.
>
> 2. Some of the developers mentioned that KDE might fail because
> of the underlying software or hardware problems. This is possible, however,
> we think that users do understand the problems with the underlying layers
> after a reasonable time of computer use. Therefore, we rely on the user's
> opinions.
> ___________________________________________________
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