Fwd: Supporting Membership

[Nate Graham]

OK, so until that happens, should this be forwarded to the board's 
mailing list?

And do you know if we have any concrete plans to replace CiviCRM, or is 
that a board topic too? I feel like I've heard nonstop complaining about 
it for the four years I've been involved in KDE...

Nate

On 8/27/21 5:34 PM, Ben Cooksley wrote:
> On Sat, Aug 28, 2021 at 9:23 AM Nate Graham <nate at kde.org 
> <mailto:nate at kde.org>> wrote:
> 
>     Is this the wrong list for this kind of thing? CCing sysadmin and web
>     teams and Carl (sorry Carl :) ). Who is responsible for the code here?
> 
> 
> Hi Nate,
> 
> This is something that has dragged on for many years now with CiviCRM 
> with it having countless and numerous issues - especially with payment 
> providers such as PayPal.
> The KDE e.V. has worked with several different consultants on this over 
> the years, however we've never got any traction on resolving our problems.
> 
> Having deployed updates to CiviCRM myself, I have very little to no 
> confidence in the quality of the code and am not surprised at all at how 
> broken it is.
> (I won't say anything further on it, as i've nothing nice to say about 
> CiviCRM from my dealings with it)
> 
> Unfortunately the PayPal account is something only the Board has access 
> to, so it is really quite impossible for anyone but a board member to 
> investigate what has happened on that end in this case, which will be 
> why nobody else has yet to reply to this.
> 
> The ultimate fix for this is for us to move away from CiviCRM to 
> something else which is actually fit for purpose and works properly.
> 
> 
>     Nate
> 
> 
> Cheers,
> Ben
> 
> 
> 
>     On 8/17/21 4:30 AM, Johannes Kühnel wrote:
>      > Hello, I was told to contact you about this issue, since the
>     linked mail
>      > address on the donation website does not reply.
>      >
>      > Please see the forwarded mail.
>      >
>      > Thanks,
>      > Johannes
>      >
>      > ---------- Forwarded message ----------
>      > From: Johannes Kühnel <johannes at kuehnel.co.at
>     <mailto:johannes at kuehnel.co.at>>
>      > Date: 9 Aug 2021 11:56
>      > Subject: Supporting Membership
>      > To: jtg at kde.org <mailto:jtg at kde.org>
>      > Cc:
>      >
>      >     Hey,
>      >     I tried starting a supporting membership to donate to KDE, but it
>      >     seemed like something went wrong.
>      >     Submitting the registration form created an account, but it seems
>      >     the PayPal connection or something else failed. At least
>     that's what
>      >     it looks like to me (dashboard says "Status: failed").
>      >
>      >     Could you please help resolve this, as the page does not let me
>      >     update the billing details?
>      >
>      >     Cheers,
>      >     Johannes
>      >
>      >
>