bug reports

[eslic]

Hi all,

in mEDUXa what we have designed is a simple app that ask the user some simple 
questions related to his/her identity and the computer he or she is using (we 
only have 7 different types of computers). Then it asks about what logs the 
user want to send to the technical dept. The default answer is all of them. 
This app the generates an special e-mail with a header that RT (bugtracker) 
understands and a file attached with all the logs related to the bug. So the 
bug report from no expert user is automatic. Is the same idea that Ksystemlog 
but more straightforward. We expect tons of bugs notifications instead of 
many phone call reporting bugs.What we want is to have logs instead of 
descriptions of bugs made by non experts users.

The notification system is a little bit more complicated but essencially that 
is what we have done. We are making he final tests of this system and is 
going to be on production in december aprox. In december is going to be 
public and we are writing the report in english so you guys can read it and 
make suggestions.

I think that, in a few years, KDE will recieve 99% of the bug reports from 
distros instead of end users.

Bye
-- 
Agustín Benito Bethencourt
Coordinador de las empresas que desarrollan mEDUXa
eslic at ejerciciosresueltos.com
abenito at grupocpd.com
www.grupocpd.com
www.agustin.ejerciciosresueltos.com