When to set VERIFIED in BugZilla?

[Carlos Leonhard Woelz]

On Thu, 11 Mar 2004 16:30:08 +0100, "Alessio Maria Braccini"
<ale.braccini at tiscali.it> said:

> This is an interesting point for me. As far as I know Quality Assurance
> has 
> the goal to ensure that the final product has the defined level of
> quality. 

Right, this is a very burocratic (formal) process.

> So if there is no quality planning before the Quality Team, I think there
> is 
> no Quality Assurance and these teams work only performing quality tests. 
> Anyway, this is major step, i think, in open source development, because
> the 
> quality team are created not only for programmers, but even for normal
> user.

There is no QA in KDE currently. There are no volunteers for the hard
(and technical) work of designing such programm, and no volunteers for
doing the massive work of following all bugs.
Currently there are not enough people to even manage the bugs we have
properly. So why not start with something simple (managing bugs), and
when this is well handled, try the next step?


> My question is: do you (do we, do all the people that read these mails)
> think 
> about quality from the point of view of the user or from the point of
> view of 
> the technical properties of the product?

You are asking if a QA team can be formed with "user defined rules"
instead of "technical rules". I am not a specialist, but I think no,
because there is no such a thing as "user defined rules". The "User" is a
mithological entity: in real life, each user has a different opinion.
Also, QA is a technical process by definition, so it is impossible to
have a non technical QA process.

Also, in free software, you depend on people's will, not on hierachy. So
if an arbitrary group of people (let's call them "users") wants to change
the direction of a project, they can do so only by convincing the
developers using good arguments (or good bug reports). Something that
does not motivate people to work is useless, unless the interested group
hires someone to do it.
-- 
  Carlos Leonhard Woelz
  carloswoelz at imap-mail.com

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