bug handling policy / interaction with users

[Neil Stevens]

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On Saturday March 15, 2003 11:03, Scott Wheeler wrote:
> Sorry, this one kind of just rubbed me the wrong way:
>
> http://bugs.kde.org/show_bug.cgi?id=3D48620
>
> Here we have an example of a user doing exactly what we ask of them --
> doing a detailed bug report / wishlist type-of-thing.  There are 7
> paragraphs there; this obviously took some time to write.  The bug was
> closed with two short, semi-abusive comments.

I consider it abusive to be told that we've done no work toward making a=20
generic player, and to be told to throw away all our existing work and=20
replace it with something else.

If you don't want comments in response to that kind of report, fix bugzilla=
=20
to allow one to mark a bugreport INVALID without comment.  I'd not have=20
written anything if bugzilla didn't force me to.

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Neil Stevens - neil@qualityassistant.com
"The shepherd drives the wolf from the sheep's throat, for which the
sheep thanks the shepherd as a liberator, while the wolf denounces him
for the same act as the destroyer of liberty." -- Abraham Lincoln
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