[Kde-pim] jargon is bad! :)

[Sebastian Kügler]

On Tuesday 16 March 2010 18:32:50 Aaron J. Seigo wrote:
> of course, in reality, you get a "Brakes failing" message, or maybe even 
> "ABS!" on some cars. while ABS is jargon, it's as "good" as they can get
> it  and it usually comes with the "brakes" icon for good measure. but they
> never say "Bosch".

I think an important point to remember here is that people need to be able to 
relate 
error messages to failure in their system. Users might see an error (say Lion Mail 
doesn't work ;-)), if they've read before that Akonadi isn't available, there's no 
way to relate that, if they read that the Email Service is down, that's much 
clearer.

One of the most important things to help users diagnose (and thus fix) their 
problems 
is to show those relationships between errors and expected behaviour. That's not 
always clear as the failure might be noticed way after the user saw the error.

At least that's my experience from hunting bugs with systems I don't completely 
understand and which are thus potentially stressful to me, especially when 
something 
doesn't work and I don't get feedback immediately or can't relate earlier feedback 
to 
my issue.
-- 
sebas

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