[Kde-pim] Kmail 1.9.9 problem Open SuSE 11.0

Gaffer. derrick_s at tesco.net
Mon Nov 24 20:52:26 GMT 2008

Hi Ingo,

On Monday 24 November 2008 20:12, Ingo Klöcker wrote:
> On Friday 21 November 2008, Gaffer. wrote:
> > Hi Guys
> >
> > Open SuSE 11.00.  KDE 3.5 Desktop.  Kmail 1.9.9.
> >
> > I have a client that is unable to send Email if it is over about
> > 10K in size.  They originally reported that they couldn't send
> > mail with an attachment.  In this instance JPG images.
> >
> > I have not been able to find any reason why Email, with or
> > without an attachment but over about 10K in size fails to get
> > sent or possibly rejected by the SMTP server.
> >
> > I say rejected because if I copy the mail onto a USB stick and
> > transfer it to another machine running Open SuSE 10.3 it gets
> > sent just fine.  Note via a different ISP.  The clients account
> > and ISP is locked to his phone number.
> >
> > I have a copy of the headers from a failed send in case you need
> > any information from it.
> >
> > Thankyou for your help.
> The only limitation I know of is a limitation of the size of
> attachments. The default value for this limit is 50 MB. For more
> information see http://kde.markmail.org/message/zi624sdtclblsfk3 .
> To me this seems to be a limitation of the ISP. Did your client try
> to send larger messages with another email client, e.g.
> Thunderbird?
> Regards,
> Ingo

I too am convinced that the clients ISP is blocking sending mail based 
on size.  Both I and another client have machines with Open SuSE 11.0 
installed, we also have different ISP's and can send large Emails 
without issues.

We have advised our client to take the issue up with Virgin who is 
their ISP.

However I will take your advice and install another mail client and 
see if that helps.  I will report back the results.

Thanks for the advice.

Best Regards:
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