First line support outside of bugs.kde.org (cf. Bugzilla discussion)
einar at heavensinferno.net
Fri Feb 24 11:37:14 GMT 2012
(please CC me, I'm not subscribed to k-c-d)
given the discussion going on with how to handle bug reports, I've seen a few
mentions of first line support that would help reduce the number of improper
bugs filed in bugs.kde.org.
Well... the good news is that such a thing already exists, it's called
It's already part of the workflow of some developers and there's a good number
of users participating in the discussion. Also, thanks to our guru sayakb, we
have also a "new post" guided wizard to help users post their question in the
How does that tie with the discussion at hand? Well, even if just for
frameworks, the idea would be to add, like we have "Report a Bug..." in every
application's help menu, an additional entry that would lead the user directly
to forum.kde.org or something like that. I understand that kdelibs is frozen
at the moment so such a thing would need eventually to end up in frameworks,
but I think it's a viable alternative.
Hopefully this way more reports would be diverted from bugs.kde.org, reducing
the overload for developers and triagers alike.
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