amantia at kde.org
Fri Feb 24 18:36:12 GMT 2012
On Friday, February 24, 2012 07:28:33 PM Martin Gräßlin wrote:
> > User asking on distro/KDE mailinglist/forum/IRC because xyz does not work.
> > 1. he gets an answer
> > 1.1 known bug
> > 1.2 me too -> the user might open a bug report
> > 1.3 it works like this…
> > 2. he does not get an answer
> > 2.1) frustrated and no bug report
> > 2.2) frustrated and bug report
> which sounds exactly like first level support which needs to become better
> so that point 2 never happens and point 1.2 is not handled by the user.
> Think about how awesome it is to get the feedback that the task has been
> delegated to the developers for further investigation :-)
So, do you have a community around KWin who could do that? Do you have a user
mailing list (lists.kde.org doesn't show any), a user forum, where someone
with knowledge can help the users?
If not, no surprise that the only entry for users is bugzilla.
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