Bugreporting barrier is too low with the new Dr. Konqi

[Matt Rogers]

On Tuesday 03 November 2009 10:11:11 Ian Monroe wrote:
> 2009/11/2 Darío Andrés <andresbajotierra at gmail.com>:
> > On Mon, Nov 2, 2009 at 1:47 PM, Andreas Pakulat <apaku at gmx.de> wrote:
> >> Hi,
> >
> > Hi. I'm going to talk as developer of part of DrKonqi (UI) and as a bug
> > triager.
> >
> >> it seems like the bugreporting barrier is too low now that Dr. Konqi has
> >> a "report this bug" button. In particular users are not presented with a
> >> list of possible duplicate reports according to the backtrace
> >> information and reproduction steps they supplied.
> >
> > DrKonqi in KDE4.3 use the *same workflow* as the bugzilla wizard report:
> 
> I still question whether it makes sense to have the bugs sent to
> bugzilla, given the time it takes to handle them. The point of Dr.
> Konqui is to lower the entry to bug reporting. This creates a problem:
> it lowers the entry to bug reporting.
> 
> For Amarok 1.4 we sent backtraces to a mailing list. It was handy, I
> would just search the mailing list for a class to see if it had any
> related crashes. I'm not sure thats the best solution, but it does
> seem like a mistake to mix bugs that come from such an semi-automated
> process (eg the user didn't have to sit down and decide to open up
> bugs.kde.org) and normal bugs.
> 
> Bugzilla itself is also a problem, since you can't edit the bug
> description so its impossible to do any real bug management. But thats
> another issue. :D
> 

Potentially fixed by the layout change I've made. See 
http://bugstest.kde.org/show_bug.cgi?id=129829 for an example. 

If people are ok with this, then I'll complete the change and push it to the 
live site.

> Ian
> 

-- 
Matt
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