Bugreporting barrier is too low with the new Dr. Konqi

Matt Rogers mattr at kde.org
Wed Dec 2 05:10:07 GMT 2009

On Tuesday 01 December 2009 07:34:56 am Parker Coates wrote:
> On Tue, Nov 3, 2009 at 23:07, Matt Rogers wrote:
> > If there are concrete improvements that you would like made, please
> > suggest them by filing a wishlist against b.k.o itself (it has its own
> > product in bugzilla) so that I at least know what you want. Others have
> > done this, and while I tend to be rather slow sometimes, I do care about
> > getting any improvements made that are beneficial to others.
> I was wondering if it would be possible to show a  component specific
> message sometime during the report workflow.
> In KPat there a couple of easy things the reporter can do to greatly
> increase the chance of their bug being addressed. One is to mention
> which of the 12 different game types the issue occurred in. About one
> in three reporters forgets this rather crucial information. The other
> is to attach a saved game that demonstrates the problem. People often
> attach screenshots showing a problem with the solver, but we
> developers can't load up a screenshot to recreate the issue. Omitting
> these things often leads to at least one step of back and forth to
> (hopefully) get the information we need. Getting the game type is
> easy, but getting them to reproduce the issue to make a saved game
> after they've closed KPat can be tricky.
> Neither of these is a big deal and I'm sure reporters would gladly do
> them, if only they new they should. I'm guessing that other components
> have similar instructions they'd like to share. Integration with Dr.
> Konqui would also be handy. Maybe if KDevelop was getting dozens of
> duplicate reports, they could temporarily add a line to their
> instructions asking people not to report that particular issue.
> Parker

Nice suggestion, please file a wish against bugs.kde.org so that it can be 
tracked, and so that it doesn't get lost once I hit the delete button on the 
email. :)
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