Features for the new bugzilla?
kevin.krammer at gmx.at
Mon Sep 11 19:26:12 BST 2006
On Monday 11 September 2006 17:02, Aaron J. Seigo wrote:
> On Monday 11 September 2006 8:12, Kevin Krammer wrote:
> > There might be enough feedback availabl in English for particular
> > problems, but this is quite application specific. It might be true for
> > the core applications but applications with more limited target audience
> > might have only non-English users.
> which applications do we host in our bugzilla that fit this profile?
I hope we don't but I was exaggerating :)
However applications sometimes have different popularity depending in regions,
for example certain games, etc
> i've received bug reports on things such as xim and RTL which are certainly
> of primary interest to non-english-language users.
True, however the experience gathered in user support indicates that there is
are huge differencse between user abilities to understand and write English
depending country and native language.
> > This is obviously a problem on all our feedback channels, one that has to
> > be solved unless we want to stand accused of having first and second
> > class users.
> the question is whether it's needed to be solved in bugs.k.o. reporting a
> bug is not particularly a "user right" IMHO; it's a way to help us identify
> problems and feature expectations and resolve them. right now we get more
> feedback than we can handle, so it seems we've got a decently wide channel.
True, definitely not a "user right", however, IMHO, having the possibility to
get into contact with the "makers" is one of the key advantages we have over
traditional software producers. We do not put uncountable numbers of layers
between us and the target audience.
> for other feedback channels we do have problems in this regard, however.
full i18n of bug handling is surely not a high priority task, but if we think
we can't do it reliably on this extremly controlled channel (limited
interaction patterns, non-interactive communication, arbitrary delays between
replys, etc), how are we going to deal with it elsewhere?
Kevin Krammer <kevin.krammer at gmx.at>
Qt/KDE Developer, Debian User
Moderator: www.mrunix.de (German), www.qtcentre.org
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